African Cluster


AstraZeneca is a global innovation driven biopharmaceutical company pushing the boundaries of science to deliver life-changing medicines.

Science can change our vision of the world and how we deal with the diseases that affect us. The future of treatment for many of today’s diseases lies in uncovering disease mechanisms that are newly emerging or are still to be discovered. Science challenges us to push the limits of what is possible. This is why we put science at the centre of everything we do.

At AstraZeneca every one of our employees makes a difference to patient lives every day. We are inspired by the things that seem impossible and stimulate continued creativity throughout our organisation, maintaining a culture in which our people feel valued for their ideas and contributions. Ideas that can make a difference in all aspects of our business and to healthcare in Africa.

Creating a great place for our employees to work is one of our global strategic priorities. AstraZeneca African Cluster was recognised as one of the top employers to work for in South Africa, Kenya in 2021, 2022, 2023 and 2024, and Nigeria in 2024. In Cameroon, Senegal, and Ivory Coast, we were certified second in the Best Places to Work. We also received certification as a Top Gender Empowered Company in South Africa at the Standard Bank Top Women Forum.

Our regional and country offices serve as a hub of communication between our office-based staff and more than half the company's employees that are directly involved in the promotion of our medicines to Healthcare Professionals throughout our markets in our African Cluster.

AstraZeneca has been working to deliver the best value to patients in Africa for over three decades. Our vision is to transform the lives of patients, ensuring all Africans have access to our innovative medicines.


We’re working to identify barriers and give more people equitable access to healthcare.

Throughout the pandemic, we have put broad and equitable access at the heart of our response, making the tools needed to fight the disease accessible to all people, no matter who they are or where they live.

Together with our global partners, we have supplied approximately 3 billion vaccine doses – the majority of these at no profit – to more than 180 countries worldwide. In 2021, approximately two-thirds of doses supplied went to low and lower-middle-income countries, and more than 247 million were delivered to 130 countries through the COVID-19 Vaccines Global Access (COVAX) facility.

We continue to work with local partners in Africa to make healthcare systems more resilient, effective and sustainable, advocating for reform and building capabilities to address unmet medical need, improve access to quality healthcare and provide solutions along a continuum of care – from prevention, awareness, diagnosis and treatment to post-treatment and wellness.

> Supporting last-mile communities in Kenya

> Partnership with WEF EDISON Alliance to enhance inclusion and equity across the healthcare ecosystem





Contact Details

South Africa

Building 2
Northdowns Office Park
17 Georgian Crescent West
BRYANSTON – 2021
Johannesburg – South Africa

Tel: +27(0)11 797 6000

Kenya

Avenue 5
Rose Avenue
NAIROBI, Kenya

P.O Box 10107, Nairobi, Kenya

Tel: +254 20 5135800


Our Senior Leaders

Deepak Arora                             Country President African Cluster

Matthew Le Grange                    CFO African Cluster 

Dr Khomotso Mashilane             Medical Director African Cluster

Phumlani Mancapha                   BBU Director South Africa

Shoukry Mohamed                     Oncology Business Unit Director – SSA & FSA

Neel Andhee-Shah                      Commercial Excellence Director African Cluster

Shelleny Govender- Dhooma     HR Director, African Cluster

Adelaide Ehouman                     Country Director FSA

Ruth Field                                   Government Affairs and Market Access Director South Africa

Nicolene Padayachee                 Head of Legal African Cluster

Bernard Oduor                           Associate Director Government Affairs & Market Access SSA & FSA

Reshma Singh                            Associate Director Compliance African Cluster

Amit Bhakri                                Country Director – SSA

Ahmed El Saeed                        Oncology Business Unit Head - SA

Amantha Naicker                       Head of Digital & IT

Deema Alnaji                              Interim Head of Regulatory African Cluster      

 


OUR THERAPEUTIC AREAS

Unlocking the power of what science can do.

We are focused on leading in the therapy areas where we believe we can make the most meaningful difference to patients: oncology; rare diseases; cardiovascular, renal & metabolism; respiratory & immunology; and vaccines and immune therapies.


CVRM

At AstraZeneca, Cardio-Vascular, Renal and metabolism (CVRM) is one of our main therapy areas as science continues to uncover commonalities between cardiovascular, renal and metabolic diseases. With this knowledge, we are daring to do things differently by shifting focus from treating patients with a single disease, to addressing overlapping disease areas and risk factors. This is why we have created a distinct approach to care for Cardiovascular, Renal and Metabolic diseases – CaReMe. This holistic approach has already shown to improve clinical outcomes, reduce costs and enhance resource utilisation in partner hospitals worldwide, paving the way for a more sustainable healthcare model.

As facilitators of the CaReMe approach, we make it our responsibility to help Healthcare Professionals connect the dots, evolve their clinical practice and provide complete, potentially life-saving care for CVRM patients. Our priority is to empower Healthcare Professionals to diagnose and treat earlier in the course of the disease. It is through partnering with all healthcare stakeholders that we can protect patients against heart and renal failure, improve health and save the lives of patients in Africa living with these diseases.

Oncology

We are leading a revolution in oncology to redefine cancer care in Africa.

Our ambition is to provide cures for cancer in all its forms. We are following the science to understand cancer and its complexities and working together to discover, develop and deliver life-changing treatments and increase the potential to save lives globally and to advance equitable improvements in cancer outcomes for all.

Our introduction of innovative therapies in Africa is a significant milestone in advancing cancer treatment options, empowering healthcare professionals to provide personalised care, and addressing the unique needs of each patient.

In Kenya, AstraZeneca has partnered with Axios to establish the NURU patient access programme to improve affordability of our novel Lung Cancer therapy. This initiative aims to ensure that more patients can benefit from the medication and receive the necessary support.

To achieve our goal of reimagining cancer treatment, collaboration with the cancer community, healthcare institutions, and governments is essential. Together, by creating a network that transcends borders, we can fill gaps in the patient care pathway and offer solutions that improve outcomes and transform patient journeys.

The Cancer Care Africa (CCA) programme, launched in November 2022 at COP27 in Egypt, and is set to launch in Kenya in 2023 aids countries in their fight against cancer by advocating for policy changes to improve outcomes for all individuals affected by the disease, irrespective of their demographic, geographic, or socio-economic status.

Read more about Cancer Care Africa here

Respiratory

Our goal is to establish a leading position in Asthma and Chronic Obstructive Pulmonary Disease (COPD) in Africa. We aim to bring scientific education to the medical community, value to the patient, help redefine standards of care and raise awareness of the ongoing unmet medical needs in Asthma and COPD in Africa. We host a variety of forums and meetings annually, highly regarded by the scientific community and attended by prominent respiratory specialists in Africa.

AstraZeneca will continue to optimise clinical practice in Africa through a range of medications including differentiated inhaled therapies, novel combinations and devices for asthma and COPD to improve choice and outcomes for patients. Our inhaled treatments are the foundation of our respiratory portfolio in Africa and core to our business.

The respiratory clinical community laid down a challenge to improve asthma care globally in the 2018 Lancet Commission. AstraZeneca shares the belief that there should be zero tolerance for preventable asthma attacks. People living with asthma should have the ability to lead normal lives and deserve the best care. While we recognise that these are long-term goals, we are unwavering in our commitment to improve care for asthma patients across Africa.


WORKING WITH OUR HEALTHCARE PROFESSIONALS IN AFRICA

We engage extensively with our Healthcare Professionals (HCPs) from participation in clinical trials and as part of our sales and marketing work, ensuring that clinicians have the best access to information about our products in order to make appropriate treatment  decisions, delivering better patient care.

As part of our collaboration and engagement with HCPs we support the development and delivery of medical education services.

 

OUR INVESTMENT IN CONTINUOUS MEDICAL EDUCATION THROUGH THE APPLICATION OF DIVERSE PLATFORMS

  • We have a strong scientific team of qualified Medical Doctors and Specialists providing key scientific support, across our key Therapeutic Areas, to HCPs and our AstraZeneca teams.
  • We collaborate with medical societies to increase awareness of global management guidelines. We continually explore additional areas for collaboration with medical and pharma societies, with the aim of supporting the education of Healthcare Professionals (HCPs).  
  • We have worked extensively to bring some of the best educational resources and key experts to Africa to expand scientific education programmes and knowledge sharing amongst HCPs.
  • Our AZEngage platform is our online Continuous Professional Development and Training platform for HCPs. The site provides an easy-access platform to view current and accredited CPD videos from the location of choice, expanding our scientific information offering and providing the latest information on medical journal publications.
  • AstraZeneca Africa utilises live Video conferencing platforms to host international speakers, bringing international knowledge to the region and combining this with local expertise.
  • AZBrands.com HCP portal offers our Health Care Professionals product related information.
  • SpotlightOnHeartfailure.co.za HCP portal that offers support on the diagnosis and management of Heart Failure, with helpful resources for their patients
  • PressureIsOn.co.za HCP portal providing support on the diagnosis and management of Chronic Kidney Disease with helpful resources for their patients

PARTNERING WITH GOVERNMENTS AND POLICY MAKERS IN AFRICA

Our Continent’s future social and economic development will depend on an equitable and inclusive healthcare system that is able to respond to the healthcare needs of all Africans.  At AstraZeneca we are committed to working with governments, policy makers and regulatory bodies across our markets to ensure that patients in Africa have access to innovative medicines when they need them.

We want our treatments to improve the lives of as many people as possible. This goal calls for us to actively participate in discussions with governments and healthcare stakeholders on healthcare reform to deliver a sustainable solution that ensures patients encounter fewer barriers to treatment.


SUPPORTING OUR PATIENTS AND COMMUNITY

At AstraZeneca we work together across global boundaries to make an impact and find answers to challenges. In Africa we consider our responsibility to our patients and our community as an integral part of what we do. When we see an opportunity for change we seize it and make it happen, because an opportunity no matter how small can be the start of something big.

Our commitment to improve health outcomes for African patients extends far beyond our medicines. We offer programmes that advance patient health and access along the care continuum and provide reliable support networks.

Programmes active in our African Cluster

Healthy Heart Africa

Developed by AstraZeneca and implemented across Africa in collaboration with African Governments and Non-Governmental Organizations (NGOs), Healthy Heart Africa (HHA) is designed to contribute to the prevention and control of hypertension and decreasing the burden of cardiovascular disease (CVD) across Africa.  Launched in Kenya in 2014, Ethiopia in 2016, Tanzania in 2018, Ghana in 2019, Uganda in 2020 and Côte d'Ivoire, Senegal and Rwanda in 2021, and Nigeria and Zanzibar in 2022, the programme supports sustainable models by working with local health systems.  Each model works independently with partners in the country of implementation to address different health challenges and health environments, with the aim of providing a sustainable means of fighting hypertension in Africa.

In support of the United Nations targets to reduce the risk of premature death from NCDs[1]  along with the Pan-African Society of Cardiology (PASCAR) ‘Roadmap’ to reduce heart disease and stroke [2],  HHA aspires to reach 10 million people with elevated blood pressure by 2025, working together with local and global partners to support local health systems by:

·         Increasing awareness of the symptoms and risks of hypertension

·         Training providers and driving care to the lower levels of the healthcare system

·         Offering health education, screening, and reduced-cost treatment and control, as applicable.

In 2016, AstraZeneca and PEPFAR partnered to use hypertension as a stigma-free entry point to find and reach those who need HIV services by integrating hypertension services into existing HIV platforms. It expanded access to HIV/AIDS and hypertension services by offering them in an integrated manner at existing PEPFAR-supported HIV/AIDS sites.

More information on Healthy Heart Africa can be found here.

[1]R. L. Sacco et al. The Heart of 25 by 25: Achieving the Goal of Reducing Global and Regional Premature Deaths From Cardiovascular Diseases and Stroke. Circulation. 2016, 11:e674-e690. Available at:  http://www.ahajournals.org/doi/full/10.1161/CIR.0000000000000395 Last accessed August 2023.

2 A. Dzudie et al. PASCAR Roadmap on Hypertension. Roadmap to achieve 25% hypertension control in Africa by 2025. Cardiovascular Journal of Africa. 2017. Available at: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5642030/pdf/cvja-28-262.pdf Last accessed August 2023.

Young Health Programme

Our award-winning AstraZeneca Young Health Programme has a unique focus on young people and primary prevention of the most common non-communicable diseases (NCDs). Working in partnership with global and local organisations, the Young Health Programme works to positively impact the health of adolescents through research, evidence generation, advocacy for change and on-the-ground programmes. The Young Health Programme was launched in Kenya in partnership with Plan International in 2016 and aims to contribute to improved health and gender equality of Nairobi’s Kibera and Mathare informal settlements.

In South Africa and Angola the Young Health Programme partnership with UNICEF aims to catalyse a global advocacy movement led by young people for the promotion of healthier lifestyles. The focus is on raising awareness of key issues, empowering young people to advocate, and taking policy action to create meaningful and lasting change.

More information about the Young Health Programme can be found here
 

YHP Impact Fellowship

The Young Health Programme (YHP) Impact Fellowship provides grants to help small, innovative, youth-focused non-profits develop and deliver effective health promotion programmes, with an emphasis on under-resourced and marginalised communities in low and middle-income countries.

Young leaders, called YHP Impact Fellows, who are managing the delivery and implementation of these projects are supported through the Fellowship with access to development and networks to help them scale their impact even further.

More information on the YHP Impact Fellowship,   our African Fellows and their projects can be found here.  

Cancer Care Africa

Cancer Care Africa  represents AstraZeneca’s commitment to co-creating a stronger and sustainable cancer care ecosystem in Africa, together with external partners, that help to close the gaps in the existing patient care pathway, from diagnosis through to treatment and beyond. 

Launched in November 2022 at COP27 in Egypt, CCA aids countries in their fight against cancer by focusing on 4 pillars of impact: build capacity & capabilities, enhance screening & diagnostics, focus on patient empowerment, and enable access to medicines.

Taking a country-by-country approach, we are bringing together cancer experts, researchers, patient voices, health tech firms, government officials and policymakers, aiming to develop sustainable cancer care ecosystems which can withstand the burden of future pressures.

Our collaboration with Aga Khan University in Kenya, supports the installation of eGFR (estimated glomerular filtration rate) testing, paving the way for efficient, cost-effective testing in Kenya, and drastically reducing response times.

Cancer Care Africa is also encouraging countries to share best-practice and other expertise across borders to the benefit of all. The Preceptorship programmes aim to uplift multi-disciplinary oncology medical capabilities and so far, have been delivered for lung and prostate cancer and have connected expertise from Kenya and Egypt for cross-border education, knowledge exchange and practical training.

As we strive for a healthier future, we must collaborate to transform the future of healthcare and improve the lives of people living in Africa – we must act now in Africa, for Africa.  

More information on our Cancer Care Africa programme is available here

CaReMe Centres of Excellence

In Kenya the MP Shah Hospital is the first hospital in Africa to join the CaReMe Global Alliance spearheaded by AstraZeneca, aimed at improving outcomes for patients with cardiovascular, renal, and metabolic (CVRM) diseases, including conditions like diabetes, heart failure and chronic kidney disease.

In South Africa AstraZeneca has partnered with BrandMed a leading South African connected healthcare company that integrates medical and lifestyle expertise and science with ground-breaking technologies. As part of this collaboration AstraZeneca has provided sponsorship towards the establishment of fifteen BrandMed Syntro-P Health Centres of Excellence offering patients access to a more proactive, patient-centric, integrated risk-reduction and treatment approach to chronic conditions.

A.Catalyst Africa Innovation Hub

In 2023, AstraZeneca launched the pioneering Africa Health Innovation Hub to increase access to quality healthcare across the continent, utilising the latest science and technology. 

The Africa Health Innovation Hub is part of the global A.Catalyst Network, a connected array of over 20 hubs worldwide. This network seeks to tackle current healthcare challenges through collaborative innovation, promote affordable and equitable healthcare access, and amplify patient-centred innovation through strategic alliances within the healthcare ecosystem.  

AstraZeneca reinforces its commitment through several partnerships. Globally, AstraZeneca forms part of the WEF Edison Alliance, highlighting the role of technology and data in enhancing healthcare access, focusing on patient-centric solutions and digital inclusion as vital components for healthcare equity.

In Africa, the following new partnerships form the backbone of the Africa Innovation Hub in its initial phases:  

  • In South Africa, AstraZeneca is partnering with Medsol AI to help develop Melusi Breast AI, a state-of-the-art Wi-Fi ultrasound probe.  The AI device supports  screening and detection of  lesions at risk of breast cancer in a matter of seconds and is being introduced into primary care clinics. The device offers virtual connectivity to experts, expediting early screening and diagnosis  and prompt treatment initiation. This innovative approach is set potentially truncate screening-diagnosis-to-treatment time by 50%, delivering a pivotal first point of contact for patients. 
  • In Kenya, we are expanding an already successful collaboration with Tricog Health Limited. After a few years of piloting in India, the African hub aims to enhance early diagnosis and treatment of Heart Failure using Tricog’s InstaECG AI tools for rapid diagnosis, reducing mortality rates and improving quality of life. 
  • Our partnership with Qure AI in South Africa and Kenya, employs AI to scrutinize X-rays to spot potential lung cancer indicators. This proactive approach, identifying high risk lung lesions with 88% accuracy, empowers early treatment and successful outcomes.
  • Partnering with Futurize, A.Catalyst supports the Fuel Africa and FuturizeU initiatives.
    • Fuel Africa is the largest healthcare entrepreneurship programme on the Continent, bringing together the brightest minds across universities in Sub-Saharan Africa to address some of Africa’s most pressing challenges in healthcare.
    • FuturizeU is a new pioneering healthtech incubator programme empowering the upcoming generation of healthcare entrepreneurs with essential tools for navigating startup complexities. The program fosters groundbreaking solutions, addressing vital healthcare access and early non-communicable disease (NCD) diagnosis challenges across Africa. Leveraging cutting-edge technology like AI and machine learning (ML), FuturizeU accelerates meaningful healthcare advancements while nurturing a fertile ground for innovation.

More information about the A. Catalyst network can be found here.  

Phakamisa

Phakamisa v/t [phaga’mi:sa]: IsiZulu for elevate, lift, raise, uplift, upliftment.

Through partnerships with multiple healthcare stakeholders in South Africa we aim to improve the health outcomes for patients and reduce the burden of non-communicable diseases on South Africa’s public healthcare system. Phakamisa specifically addresses early detection of disease, promotion of primary prevention, capability building and access to care.

In collaboration with the Lung Ambition Alliance,  the programme is continually evolving, responsive to the needs identified in public healthcare. In 2023, Phakamisa expanded from its focus on Breast and Prostate Cancer, to include all AstraZeneca focus therapeutic areas, and is exploring the potential for AI-driven diagnostics and healthcare innovation in oncology.

Phakamisa, which means ‘to uplift’ in Zulu, is delivered through a three-pillared approach:

  • Training –  supporting healthcare worker capacity building across all levels of care, from Primary Care Clinics and Community Healthcare Centres to District and Tertiary Hospitals, to ensure effective diagnosis and enhanced referral systems. 
  • Awareness – raising awareness to empower patients, community healthcare workers and healthcare professionals of NCDs with a focus on breast self-examination, identification, improved referral timelines that result in early diagnosis and timeous intervention and care for better treatment outcomes.
  • Access – ensuring that patients are able to access clinics early with minimal pit stops within the referral pathway, providing adequate access to care before the progression of the disease.

My.Phakamisa

Africa PUMUA Initiative

PUMUA is a Swahili word that means ‘Breathe’

The Africa PUMUA Initiative is AstraZeneca's innovative programme committed to Redefining Asthma Care in Africa. Through partnership with Governments, Healthcare Professionals and Societies, and AstraZeneca, the Initiative aims to improve paediatric and adult asthma management across public and private sectors with a focus on:

  • Local health system strengthening
  • Health worker capacity building
  • Awareness and education
  • Equitable access to AstraZeneca’s respiratory medicines

The Initiative forms part of AstraZeneca’s sustainability commitment to deliver improved accessibility, acceptability, affordability and availability of quality care in Africa.

Our Yes2PUMUA patient support website offers a valuable resource for people living with asthma, providing tools, information, and support.

The site is more than just accessible information, it offers an extension of care that reaches beyond the consulting room and offers practical support plans and downloadable resources.

Click the link and explore : Yes2PUMUA.com - redefining Asthma Care in Africa

Kamba ya Shanga

Kamba Ya Shanga, is a Swahili term for ‘a beautiful string of beads’. The string of beads represents the link between the patient, the pharmacist, and the doctor, transforming the ecosystem for patients.

Pharmacists play a critical role in the continuance of care for patients . Our Kamba Ya Shanga initiative, currently active in South Africa  is a pharmacist-led disease management and referral programme aimed at improving patient outcomes for chronic conditions, connecting all key healthcare players along the patient’s disease management journey.  Through the programme patients will be uniquely identified by the pharmacist, have their chronic disease treatment and medication monitored, receive support that ensures optimal treatment and correct use of devices; and be seamlessly referred by the Pharmacist to their General Practitioner should further consultation be required.

Patient Support Websites

Our patient support websites offer a valuable resource for people living with asthma, Cardio-Renal and Metabolic diseases (CVRM), providing tools, information, and support.

The sites are more than just accessible information, they offer an extension of care that reaches beyond the consulting room and offers practical support plans and downloadable resources.

Click the links and explore

  • Yes2Life – Understanding and treating cardiovascular, renal, and metabolic diseases as interlinked conditions
  • Yes2Breathe.co.za – Understanding Asthma
  • Yes2PUMUA.com – redefining Asthma Care in Africa
  • Yes2Nurture  – RSV support for caregivers of young patients

 



A WORLD CLASS RESEARCH AND DEVELOPMENT PLAYER

Clinical Research & Development

AstraZeneca Africa Cluster has proven its willingness to play a significant role in international R&D through a strong investment in clinical studies, across therapeutic areas, with added value for local doctors and patients.

We have had significant involvement in the rich pipeline of candidate drugs emerging from R&D sites. High quality work with specialists and primary care physicians in South Africa over the past years has resulted in a steady increase of trial work being awarded to the Clinical Research Department in South Africa, which attained key country status in 2000.

Our focus is on adding value, not only to our global company’s research and development programme, but also to the society within which we operate; the institutions and academic centres of medical excellence with whom we have partnered in our work; and finally to the patients whom we serve. South Africa has and continues to participate in many key AstraZeneca projects over all therapeutic areas and is experienced in conducting phase I-IV trials.

Currently, AstraZeneca South Africa is involved in 30 trials spanning different therapeutic areas and is working with 66 clinical centres (August 2023). We also conduct CRO led studies locally.

In Kenya AZ is conducting the sickle cell disease in paediatrics study, the first R&D phase III trial initiated in Kenya for sickle cell disease in paediatrics. This research commitment in a population where non-communicable diseases are exponentially increasing with minimal intervention, supports our bold ambition of improving lives


Research studies

Critically aware of the increasing health challenges in Africa and the need for quality scientific data to properly manage and treat potentially life-threatening illnesses, we participate in global research studies in our key markets strengthening Africa’s medical research capability to solve local challenges.

Global research studies in our markets:

DISCOVER REGISTRY: A global real-world evidence registry of patients with type 2 diabetes mellitus that is moving the frontiers of Medicine.

DISCOVER STUDY: A global observational study of patients with type 2 diabetes mellitus who are starting second-line glucose-lowering therapy.

COPVAR: A cross-sectional study of patients with severe COPD to assess patient perception of symptom variability in Middle East & Africa countries.

DECLARE: DECLARE (Dapagliflozin Effect on Cardiovascular Events)-TIMI 58 a  randomised, double-blinded, placebo-controlled, multi-centre trial designed to evaluate the effect of Forxiga compared with placebo on CV outcomes in adults with T2D at risk of CV events, including patients with multiple CV risk factors or established CV disease.

SABINA: A multi-centre observational study on the prescription patterns of short-acting Beta-2 agonists, SABA, and its implications on asthma control.

HESTIA STUDIES: A study to evaluate the effect of Ticagrelor in reducing the rate of Vaso-Occlusive Crises in Paediatric patients with Sickle Cell Disease.

Scientific research studies conducted in collaboration with external stakeholders:

A prospective, longitudinal, epidemiological study to categorise and electronically capture data of all respiratory patients attending the outpatients clinic at the Charlotte Maxeke Johannesburg Academic Hospital (CMJAH) in South Africa. The study will aim to electronically capture data as well as attempt to standardise the clinical assessment and therapeutic interventions on all patients attending the various pulmonology outpatient clinics at the CMJAH. The study will also introduce various tools validated for assessment of the different pulmonary disease entities and use these objective scoring systems to assess patient severity and response to therapy.

Lung function predictive equations for healthy South African children and adults: The Paediatric and Adult African Spirometry Working Group. This study will aim to determine the normal reference equations for spirometry in South African adults and children.


WORKING AT ASTRAZENECA

At AstraZeneca, we’re driven by innovation and our commitment to make a real-life difference in patients’ lives. That difference starts with you. We need people like you who share our passion for science and determination to meet patients’ needs around the world.

From medical science to sales & marketing, we’re on a mission to turn ideas into life-changing medicines. If you’re inspired by the possibilities of science to make a difference and ready to discover what you can do – join us.


GOOD GOVERNANCE

Good governance is crucial to ensuring we are well managed and can deliver our strategic priorities. Our Code of Ethics sets out the ethical standards we expect of everyone who works at AstraZeneca and, along with our global policies, how these are to be translated into consistent actions worldwide.


PRODUCT QUALITY COMPLAINTS AND ADVERSE EVENT REPORTING

The safety of patients who take our medicines is of fundamental importance to AstraZeneca. We continuously work to identify and minimise the risks and maximise the benefits of each of our medicines.

This information is used by the company to further enhance our understanding of the safety profile of our medicines and ensure we can treat patients effectively.

If you would like to report an adverse event or product quality complaint for an AstraZeneca product, please contact AstraZeneca Safety Managers:

 

ONLINE REPORTING:

http://contactazmedical.dos5.net/

 

SOUTH AFRICA CONTACT DETAILS

Phone:           +27 11 797 6000
Email:            PatientSafetySouthAfrica@dos5.net

Out of hours emergency contact details

South Africa             +27 72 758 7638

 

SUB SAHARAN AFRICA AND FRENCH SPEAKING AFRICA CONTACT DETAILS

Phone:           +225 0576821770

Email:             PatientSafetySSA@dos5.net

PatientSafetyGhana@dos5.net

PatientSafetyNigeria@dos5.net

PatientSafetyKenya@dos5.net

PatientSafetyFSA@dos5.net

Out of hours emergency contact details

Sub Saharan Africa                     +225 05 7682 1770

 

Medical Information

AstraZeneca recommends the use of its products in accordance with the approved local prescribing information. Please refer to the approved local package insert full prescribing information for approved product labelling and important safety information. Should you wish to contact AstraZeneca Medical Information directly about medical enquiries relating to AstraZeneca products, please submit a request to SSA.MEAMedInfo@dos5.net (SSA) or SA.MEAMedInfo@dos5.net  (South Africa).  

 


PRIVACY NOTICE

Privacy at AstraZeneca

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We may change this Privacy Notice from time to time. We will notify you of any changes where We are required to do so.

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AstraZeneca will store your personal data for a number of years in accordance with local laws and the company´s Document Retention Policy. For more information on AstraZeneca's internal Document Retention policy you may go to www.astrazenecapersonaldataretention.com

International Transfer

AstraZeneca entities and third parties may be based anywhere in the world, which could include countries that may not offer the same legal protections for personal data as your country of residence. Irrespective of which country your personal data is transferred to, We would only share your personal data under a strict ‘need to know’ basis and under appropriate contractual restrictions (such as AstraZeneca’s Binding Corporate Rules and EU Standard Contract Clauses). You may request a copy of AstraZeneca’s Binding Corporate Rules and/or AstraZeneca’s EU Standard Contract Clauses by contacting AstraZeneca at privacy@dos5.net.

Binding Corporate Rules

We have ensured compliance with some of Our legal obligations in relation to personal data by creating a set of ‘Binding Corporate Rules’ (BCRs). The BCRs set out AstraZeneca’s data privacy commitments in respect of personal data that is transferred internationally.

You can find out more about these commitments here. The BCRs and any rights arising under them do not apply to personal data originating in the U.S.A.

How We Protect Your Information

We have in place appropriate privacy and security policies which are intended to ensure, as far as reasonably possible, the security and integrity of all Our information, including your personal data.

More information on how AstraZeneca complies with its data privacy obligations can be found in our internal global privacy standards.

What are Your Rights You may contact AstraZeneca at www.astrazenecapersonaldataretention.com at any time to request information on how We process your personal data, access to the personal data We hold about you, to correct any mistakes or to request deletion of the same or withdraw your consent to certain types of processing of your personal data. If such a request places AstraZeneca or its affiliates in breach of its obligations under applicable laws, regulations or codes of practice, then AstraZeneca may not be able to comply with your request, but you may still be able to request that We block (i.e. right to object) the use of your personal information for further processing. Subject to applicable law, you may also have a right to data portability to another data controller under certain circumstances which would involve the sharing of your data with the controller in an electronic format. Subject to applicable law, you can exercise these rights for free.

AstraZeneca has assigned a data protection officer responsible for overseeing AstraZeneca’s compliance with EU and UK data protection laws, which you may contact at privacy@dos5.net or by mail at the Global Data Protection Officer, Astra Zeneca Middlewood Court, Silk Road, Macclesfield, Cheshire SK10 2NA, in case of any questions or concerns regarding the processing of your personal data. If AstraZeneca’s processing of your personal data is covered by EU or UK law, you can also lodge a complaint with the corresponding data protection supervisory authority in your country of residence. You can find the relevant EU supervisory authority name and contact details under http://edpb.europa.eu/about-edpb/board/members_en and the UK data protection supervisory authority’s contact details under http://ico.org.uk/global/contact-us/.

If your information is being processed in South Africa, you have the right to lodge a complaint to the Information Regulator (established in terms of section 39 of The Protection of Personal Information Act, No. 4 of 2013) whose details can be found at the following website: http://www.justice.gov.za/inforeg/), where you allege that the processing of your personal information by AstraZeneca interferes with the protection of such personal information. Please notify AstraZeneca’s Deputy Information Officer for South Africa (at reshma.singh@dos5.net) to the extent that such a complaint is lodged so that AstraZeneca may stop processing the personal information during any investigation to take place by the Information Regulator.

Opting Out Of Further Communications From Us

If you have elected to receive information about Our products or services, or those of other AstraZeneca companies and wish to opt-out of receiving such information, then you can do so by sending an email to privacyrequests@dos5.net. You should clearly state on all communications: your name, username (if any), registration details (if any) and the name of this website.



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